Frequently Asked Questions

Everything you need to know about our premium artisanal teas.

Where does Kanso Tea source its leaves?

We source our tea directly from small-batch organic farms in Japan, China, and Taiwan to ensure the highest quality and ethical production standards.

How should I store my tea to maintain freshness?

To preserve flavor and aroma, store your tea in a cool, dark place away from moisture and strong odors. Our airtight resealable pouches are designed for this purpose.

Do you offer international shipping?

Yes, we ship our premium collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for food products?

Due to the nature of our products, we cannot accept returns on opened tea. However, if your order is damaged or incorrect, please contact us within 14 days for a full replacement.

Are your tea bags biodegradable?

Yes, our pyramid tea bags are made from plant-based, plastic-free mesh that is fully compostable and safe for the environment.

How do I know the caffeine content of each tea?

Each product page includes a caffeine meter ranging from caffeine-free herbal blends to high-energy matcha and black teas.